Refund policy

Return & Refund Policy

At Ninety Two Concept, we take pride in offering custom-made and curated furniture and décor pieces. Please read this Return & Refund Policy carefully before placing an order, as it explains which items are eligible for return or refund and under what conditions.

Custom-Made and Made-to-Order Items (Final Sale)

The majority of our products are custom-made or produced on a made-to-order basis according to customer-selected specifications, which may include size, materials, finishes, fabrics, colors, and design details. Due to the personalized nature of these items:

  • All custom-made and made-to-order items are final sale

  • No cancellations, returns, exchanges, or refunds are accepted once an order has been confirmed

  • Full payment is required before production begins

Custom-made items are only eligible for replacement or repair in the event of a manufacturing defect or damage upon delivery, which must be reported in accordance with the section below.

Ready-Made Items (Eligible for Return)

Certain non-custom, ready-made items such as lighting, lamps, and selected décor items may be eligible for return, subject to the following conditions:

  • The item must be unused, uninstalled, and in its original condition

  • The item must be returned in its original packaging

  • A return request must be submitted within 7 days of delivery

  • Proof of purchase is required

Once the returned item is received and inspected, an approved refund will be processed to the original payment method. Shipping and handling fees are non-refundable, unless the return is due to an error on our part.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or made-to-order products

  • Items produced according to customer specifications

  • Items that have been used, installed, altered, or damaged after delivery

  • Items returned without original packaging

  • Clearance or discounted items (unless defective)

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery by emailing info@ninetytwoconcept.com with:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

We will assess the issue and, where applicable, arrange for a repair, replacement, or refund at our discretion.

Refund Processing

Approved refunds will be processed using the original payment method. Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

Exchanges are not available for custom-made items. For eligible ready-made items, exchanges may be considered subject to availability and inspection.

Delivery & Shipping Costs

Delivery, shipping, and installation fees are non-refundable, except where required by law or if the return is due to an error on our part.

Contact Us

For return requests, refund inquiries, or questions about this policy, please contact us at info@ninetytwoconcept.com